Flex Application Development

Support System

Functional Overview:

• This system enables to create problems that comprise of multiple questions and possible answers. The end user can then login to the support board system, search for this problem, and find a probable resolution path for this problem.
• The major roles include the Super Admin, Company Admin and Support Board.
• The main functionalities of Super Admin include management of the company admins, company categories, creating problems, configuring the questions and possible answers for the problems.
• The company admin can perform the problem management but only specific to his company.
• The Support Board is a client end section, where the end-user can login, search for the problem categories/problems and answer the questions from the selected problem. This leads the user to a probable solution path.

Technology:

• This system has been developed using Adobe Flex 3.0. The application uses WebORB Technology as a database communication layer between Flex and .Net for secure and faster performance.